Privacy Policy

Privacy Policy

Last updated: 12/05/2026

Driver Check respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit a form, request a trial, contact us, or interact with our incident reporting service.

Driver Check is a service operated by Driver Management Solutions.

  1. Information we collect

We may collect personal information when you:

  • submit a website enquiry or trial request;
  • contact us by phone, email, WhatsApp or website form;
  • request information about Driver Check;
  • use or interact with our incident reporting service;
  • report an incident involving a vehicle registered with Driver Check.

The information we may collect includes:

  • name and surname;
  • company name;
  • email address;
  • phone number;
  • fleet size;
  • vehicle details where relevant;
  • incident details submitted by callers or clients;
  • date, time and location information relating to reported incidents;
  • caller information where provided;
  • any other information voluntarily provided to us.
  1. How we use personal information

We use personal information to:

  • respond to enquiries and trial requests;
  • contact potential customers about Driver Check;
  • activate and manage client accounts;
  • receive, log and process incident reports;
  • send incident notifications by email or SMS;
  • prepare monthly incident summaries;
  • provide customer support;
  • improve our website, service and communication processes;
  • comply with legal, regulatory or operational requirements.
  1. Incident reporting information

Driver Check receives and processes information relating to incidents reported by road users. These reports may include information about vehicles, drivers, locations, incident descriptions and caller details where available.

Incident information is used to notify the relevant client, support fleet accountability, and provide reporting records to the business responsible for the vehicle.

  1. Website forms and communication

When you complete a form on our website, we use the information you provide to respond to your enquiry and contact you about the service you requested.

If you contact us by WhatsApp, email or phone, we may keep a record of that communication for service, support and reporting purposes.

  1. Cookies and website tracking

Our website may use cookies or similar technologies to improve user experience, support website functionality, measure website performance, and assist with marketing or analytics.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

  1. Sharing of personal information

We do not sell personal information.

We may share personal information only where necessary with:

  • employees or authorised representatives who need access to perform their duties;
  • service providers who help us operate our website, forms, email, SMS, hosting or communication systems;
  • clients who are entitled to receive incident reports relating to their registered vehicles;
  • legal, regulatory or law enforcement authorities where required by law.

Where we use third-party service providers, we aim to ensure that reasonable safeguards are in place to protect personal information.

  1. Storage and retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

Incident reports may be retained for operational, reporting, compliance, dispute resolution or client record purposes.

  1. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email or electronic communication system is completely secure. Users should take care when submitting information online.

  1. Your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request that information be deleted where appropriate and legally permitted.

Requests can be sent to:

Email: info@drivercheck.co.za

  1. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be available on this website.

  1. Contact us

For privacy-related questions, contact:

Driver Check
Email: info@drivercheck.co.za
Call Centre: 0860 66 99 99
Website: www.drivercheck.co.za